Managed IT Services

Reliable Technology to Empower Your Business.

Managed IT Services

Your company cannot afford to go idle. It can be a system crash or software problem, network issue, a quality help desk and online IT support service will make sure that your team is productive and secure. At Netcom, we merge the strength of a managed service provider (MSP) together with 24/7 remote technology support to ensure your operations are always maintained.

Our certified IT professionals provide rapid-response times, proactive controls and scalable solutions based on the requirements of your company. Whether you need troubleshooting of your hardware or protection of your cloud setting, our remote tech support business is available to assist.

Choose Our Help Desk Support?

Our help desk as a system of support services will minimize downtimes, decrease the cost and enhance productivity.

Instant Support Availability 24/7

around the clock coverage to quick IT glitches.

Proactive Monitoring & Maintenance

Fix issues before they cause downtime.

Scalable & Predictable

Flexible services with transparent pricing.

Certified IT Professionals

 Experienced experts who understand your business.

Our Core IT Support & Help Desk Services

Fully Managed IT Services

Get the full range of IT management of infrastructure and cybersecurity to 24/7 monitoring and day-to-day maintenance. With our fully managed information technology services in place, your systems are always safe, efficient and expandable, just the way you would prefer to have them.

Co-Managed IT Services

Work together with our accredited professionals to improve your internal IT team. We offer 24/7 monitoring, support and advanced tools - the flexibility and scalability of a full IT department at a fraction of the cost.

Outsourced IT Support

Outsource your day to day IT activities and cut down on the overhead and enhance reliability. We provide help-desk, cybersecurity, and proactive monitoring (monitored by professionals) to our outsourced IT support.

Remote IT Support & Online Assistance

Gain access to high quality technicians anywhere across the country. Our remote services monitor your systems to ensure that everything is running smoothly, via encrypted remote connections as well as online troubleshooting.

Help Desk & Ticketing Solutions

Give professional responsive support to your employees. Our help desk services are being supported through the advanced ticketing system which helps to keep track of every issue and prioritize and solve them within the shortest time possible to maintain high productivity and eliminate any downtime.

Managed Service Provider (IT Consulting & Strategy)

Netcom is your reliable Managed Service Provider (MSP) and it aligns technology with business strategy. We provide the knowledge and insights to your business that it needs to survive in the realm of infrastructure planning, compliance and cybersecurity.

Managed Security Services

There is an increasing threat of cybersecurity.We undertake the role of a security service provider who secures your systems through firewalls, antivirus, intrusion detection and compliance monitoring.

Cloud / VoIP Support

Having problems with PBX or VoIP systems? We offer comprehensive VoIP and PBX service including services on how to consolidate amongst various PBX VoIP service operators in order to achieve higher efficiency.

Software & Hardware Troubleshooting

Our help desk addresses licensing, installation, and update issues with software, as well as, addressing physical device repairs and upgrades.

REVIEWS

Client Testimonials

350

Satisfied Clients

Advantages of working alongside with a Managed Service Provider (MSP)

When you join Netcom as your managed service provider what you get is not just IT support it is business empowerment.

  • Cost Savings & Efficiency -Reduce IT expenses through predictable costs (per month).
  • Proactive Monitoring – Stay ahead of the downtime with 24/7 monitoring.
  • Data Security & Compliance -Data Security & Compliance -Protect sensitive business information.
  • Local & Remote Coverage -Support that your team can receive regardless of their location.

We also do not simply tell you about the problems you are facing, unlike other managed service providers, we work to develop solutions specific to your requirements.

Industries We Service

Healthcare IT Support – HIPAA compliant and manage Patient’s data securely.

IT Services – IT Support for education e-learning platforms and classroom technology.

Small Business IT Help Desk – Cost Robust IT mxtures as business grows.

IT Solutions for Business – All Solutions from complex infrastructure to robust security.

FREQUENTLY ASKED QUESTIONS

FAQs

Q1: What is a managed service provider (MSP)?

Managed service providers are third-party IT providers that deal with day to day technology requirements like monitoring, security and help desk services.

A help desk is usually used to address end-user related problems such as software problems and IT support involves wider technical management such as servers, networks and cybersecurity.

This is an MSP which is focused on guarding business against cyber risks and provides such services as firewall administration, intrusion warning, and compliance.

Yes! Our remote tech support services are also accessible after business hours just like many other companies such as weekends and holidays.

Absolutely. We are an expert in the management of more than PBX VoIP service suppliers to easy the communication and give reduction in cost.

On average, it takes us less than 15 minutes to respond to a request thus your business has few downtimes.

Yes. Our small business IT help desk services are designed to save money and fit the needs of small businesses, upstarts and mid-sized companies.

Our clients include healthcare business, education business, finance business, retail business, and enterprise business. All solutions are tailored to the needs of your industry.

Yes. We encourage hybrid workspaces, and there is no difference in IT service to both office and remote teams.

Since we integrate local support in New Jersey with nationwide remote support, we provide affordable, reliable and personal IT services.

Remote managed IT services enable the companies to outsource the maintenance and monitoring of the technology infrastructure and support to a third party provider. IT professionals manage the update, security, back ups and troubleshooting through secure remote access. This initiative speeds-up downtimes, saves expenses and guarantees that systems continuously run, without on-site personnel necessities.

Take the Next Step

Make your partner a business partner that shares your concern about the technology. It is time to develop a smarter, more dependable IT foundation - collectively. Call us and learn how our Managed IT Services can make your business successful.

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